Shipping and Returns

Shipping
To complete a return, please mail your product to:
211 Bridge Street,
Martinsville, VA 24112

Uldine offers free shipping on out going domestic orders however you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance and alert us of the number. We don’t guarantee that we will receive your returned item.

Returns
Our orders will be shipped within 5 to 7 business days. Once you have received your package and it is not to your satisfaction we will happily accept returns when notified within 48 hours.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted such as

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery will not be refunded
Once your return is received and inspected, you will be notified by email when your refund is processesed.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@uldine.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.